Delivery & Returns

Delivery

Ireland

Orders usually take 1-2 working days to be delivered anywhere in the Republic of Ireland.

Delivery Charges

Prescription orders

Orders over €40: €2.95

Orders under €40: €4.95

Online store orders

Orders over €45: FREE

Orders under €45: €4.95

EU

Our online store only processes orders from Ireland at this time.

Please contact us if your require shipping outside of Ireland and within the EU.

Note: we only ship prescription products to Ireland

Cut-off times

Orders placed before 12pm Monday to Friday will be dispatched that day provided there are no supply issues with the products in your order.

Orders placed after the cut-off time of 12pm will be dispatch the next working day.

Cold Chain

Orders requiring cold-chain packaging can only be dispatched Monday – Thursday.

Other information

Once dispatched, you will receive an email with a tracking link for your order.

We do not currently deliver to the UK.

We do not deliver to PO boxes.

Returns

Non-prescription products

If you wish to return a product, please let us know within 14 days of receiving your order by emailing info@healthwave.ie.

All items returned must be unopened, unused and in the original packaging.

The following items cannot be returned unless faulty:

• Food products
• Vitamins and supplements
• Medicines
  

If an item is faulty we will cover the cost of returning the product, otherwise the customer must pay returns cost.

Please allow up to 14 days for refunds to show in your bank account once we receive your return.

We currently do not offer exchanges.

Prescription medications

We do not provide refunds or exchanges for prescription medications as an exempt healthcare service as provided for in the Consumer Rights Act 2022.

While you may return prescription medications to us, this is a disposal service only.

Returned prescription medications must be destroyed in accordance with S.I. No. 488/2008 – Regulation of Retail Pharmacy Businesses Regulations 2008