Frequently Asked Questions

Below you will find some frequently asked questions we receive in store.

General

Do I need a prescription to get the medicines on your price list?

Yes. Healthwave is just like your normal pharmacy.

 

We need the original copy of the prescription.

 

Prescriptions must be in date. Prescriptions expire 6 months from the date they are written by the doctor.

Can I get my medicines if I fax or email you a copy of my prescription?

No.

 

In Ireland, pharmacies can only dispense medicines when they have the original paper prescription. This needs to be stamped and signed by the pharmacist each time medicine is dispensed.

Do you operate the Drugs Payment Scheme?

Yes.

 

Simply bring in your Drugs Payment Scheme cards or the numbers on them and we will enter them into your file.

 

Most members don’t come near the monthly threshold (currently set at €144) but should the situation arise, your card will kick in and you won’t be charge anything above the threshold.

Do you accept medical cards?
Yes.

 

We operate all HSE schemes the same as other Irish pharmacies.

 

A prescription levy applies to medical card prescriptions. The government currently has this set at €2.50 per item on your prescription.

Is Healthwave a pharmacy?
Yes.

 

Healthwave is the same as the pharmacies you are used to.

 

We are registered with The Pharmaceutical Society of Ireland. Our license number is: 7275.

Is Healthwave an online pharmacy?
No.

 

Online pharmacies are currently prohibited in Ireland.

 

You should be careful ordering medication from any online pharmacy as the quality of the products cannot be verified. It is also illegal to import medication into Ireland.

Where does Healthwave source its medicines?

Healthwave is just like your regular pharmacy. We buy our medication from the very same suppliers as other pharmacies in Ireland.

 

The main suppliers in Ireland are:

  • United Drug
  • Uniphar
  • PCO
  • Eurodrug
If Healthwave is getting its medication from the same suppliers, then how are you so much cheaper?

The main way that Healthwave offers savings is through generic medication. Generic medications are cheaper to manufacture and hence cheaper for pharmacies to buy. At Healthwave, we reflect this in our prices.

 

The second way Healthwave offers savings is by getting rid of dispensing fees. Traditionally, pharmacies charge a fee for dispensing your medication. At Healthwave we don’t.

Is Healthwave a US company?
No, Healthwave is 100% Irish!.

 

Our founder and CEO, Shane O’Sullivan is from Cork and we currently have one store in Dundrum, Dublin.

Membership

What is the membership?

Healthwave introduced a new model of pharmacy 2014.

 

Membership is an annual membership entitling you to:

  • 50% cheaper prescriptions on average
  • Free nationwide delivery
  • Access to 24-hour blood pressure monitoring service (in-store)

Membership lasts for one year from the date you sign up.

 

The prices for membership are:

  • Family membership: €25 per year
Do you deliver prescriptions?

Yes.

 

Members have access to free home delivery anywhere in Ireland.*

 

Our delivery service is strictly regulated and not all medications can be supplied this way. Please consult our pharmacist team for more information and to discuss your individual prescription.

 

You can contact us by email at info@healthwave.ie or by phone on 01-2965772.

 

*Terms & conditions apply

How long does my membership last?

Membership is valid for 1 year from the date you signup

Can I cancel my membership?

Yes of course.

 

You can cancel your membership at any time. Simply email us at info@healthwave.ie or phone us on 01-2965772.

I signed up myself and now want to add my family. Can I upgrade?

Yes no problem!

Generic Medicines

What are generics?

Introduction to generics

 

You can think of a generic medication or “generic” as a copy.

 

While overly simplistic, let’s use bottled water as a comparison.

 

Volvic create a bottled water product and become known as the brand leader. They run adverts on TV and radio and have posters scattered around selling their product. Some time later, other supermarkets like Tesco and Spar create their own versions and sell them for a lower price. While differences may exist in the appearance, packaging or taste, both bottles of water hydrate you in the same way.

 

How generics come about

 

In the pharmaceutical industry, a company will spend years and billions of euro discovering a new drug. A new drug has to be tested and trialled rigorously and its “recipe” changed until it is safe for humans to take. It then has to be marketed as a brand to the medical professional and public in some countries. Because the company has spent so much money before the drug is even sold, they are given a patent for 8-10 years usually during which time no other company can make the same product. This time is used to recoup the money they invested in launching the new drug.

 

Once this patent expires, other drug manufacturers are free to make the product and are given access to the original “recipe” which they can then copy into “generic” versions of their own. Generic versions are much cheaper to make as the company making them doesn’t have to carry out the same research as the original company did.

 

How generics are regulated

 

All medicines for sale in Ireland are regulated by the Health Products Regulatory Authority (HPRA). Irrespective of whether a medication is for sale in another country already, all products must be shown to the HPRA to be safe before they are granted a license for sale in Ireland (Marketing Authorisation).

 

The same applies to generic medications. While the branded product may already be licensed for sale by the HPRA, each and every generic manufacturer must demonstrate that their version has the same effect on the body as the branded original does.

 

How generics can differ from the branded version

 

While generic medications must have the same effect on the body as the branded product and contain the exact same amount of drug or “active ingredient”, there may still be slight differences.

 

The following are some differences you may notice:

  • Different colour tablet/capsule
  • Different taste
  • Tablet instead of a capsule or vice-versa

Home delivery service

How do I get my prescription delivered?

It’s really easy to arrange home delivery with Healthwave.

 

The most important part is that we need to stamp your original paper prescription each time you need a delivery.

 

To ensure this, you have two options:

  1. Leave your prescription on file with us in Dundrum
  2. Post your prescription to us each time you need a delivery
 

Once we have your prescription, you can phone or email your order.

 

We will call you for payment.

 

If your order is placed before 12pm on a weekday, you will have delivery the next day.

Is there a charge for delivery?

Members have 6 FREE home deliveries per year.

 

There is a €5 charge per delivery thereafter.

Where do you deliver?

We deliver EVERYWHERE!

 

Whether you’re living in Dublin and can’t get to the store, or living in another county, we can deliver to you

Do you deliver to workplaces?

Yes.

 

We will ask you for a delivery address each time you place an order.

 

Our only requirement is that you are there to sign for the delivery.

What happens if I’m not there when my delivery arrives?

Our courier will leave a note advising you where you can collect your parcel.

 

This will be your local sorting office or post office.

 

You will need to bring ID and sign for the parcel to be released.

Can you not just put my parcel through my letterbox?

No.

 

As medication is strictly regulated, we insist on someone signing for the parcel.