Returns

Non-prescription products

If you wish to return a product, please let us know within 14 days of receiving your order by emailing info@healthwave.ie.

All items returned must be unopened, unused and in the original packaging.


The following items cannot be returned unless faulty:

• Food products
• Vitamins and supplements
• Medicines
  

If an item is faulty we will cover the cost of returning the product, otherwise the customer must pay returns cost.

Please allow up to 14 days for refunds to show in your bank account once we receive your return.

We currently do not offer exchanges.

Prescription medications

We do not provide refunds or exchanges for prescription medications as an exempt healthcare service as provided for in the Consumer Rights Act 2022.

While you may return prescription medications to us, this is a disposal service only.

Returned prescription medications must be destroyed in accordance with S.I. No. 488/2008 - Regulation of Retail Pharmacy Businesses Regulations 2008